Frequently Asked Questions

Everything you need to know about your Whalebone experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic orders via our online portal.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are Whalebone products sustainably made?

Yes, we prioritize ethical manufacturing and use organic cotton and recycled materials in over 80% of our seasonal collections to minimize our environmental footprint.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.